Privacy Policy

We may collect information that you voluntarily provide when you contact Soulcare, enquire about counselling, request an appointment, or submit information through our website.

This may include:

• Name
• Email address
• Phone number
• Preferred mode of counselling
• Information provided in appointment or enquiry forms
• Information you voluntarily share about your concerns or counselling needs

We may also automatically collect limited technical information when you visit the website, such as:

• Browser and device information
• IP address
• Pages visited
• Date and time of access
• Website usage and analytics information

We only collect information that is reasonably necessary for the purposes described in this policy.

Information you provide may be used to:

• Respond to your enquiries
• Schedule and manage counselling appointments
• Communicate with you regarding sessions
• Provide and manage counselling services
• Improve our website and user experience
• Understand website usage and performance
• Maintain appropriate professional and administrative records
• Meet applicable legal or professional obligations
• Protect the security of our website and services

We do not sell or rent your personal information to third parties.

We understand that counselling involves sharing personal and sensitive information.

Information shared during counselling is treated with confidentiality and handled in accordance with applicable professional, ethical, and legal requirements.

However, confidentiality may have limits where disclosure is required or permitted by applicable law, including circumstances involving a serious and immediate risk of harm to you or another person, or where disclosure is required by a legal authority.

Soulcare may provide counselling sessions online.

When using online counselling services, information may be transmitted through third-party communication or scheduling platforms. While reasonable steps are taken to protect your privacy, no internet-based communication system can guarantee complete security.

Clients are encouraged to participate in online sessions from a private and secure environment.

Our website may use cookies and similar technologies to understand website usage, improve functionality, and enhance your experience.

Analytics tools may collect non-identifying information such as pages visited, approximate usage patterns, device information, and referral sources.

You can control or disable cookies through your browser settings. Some website functionality may be affected if cookies are disabled.

Soulcare may use trusted third-party services for purposes such as:

• Website hosting
• Appointment scheduling
• Email communication
• Online forms
• Analytics
• Website security and performance

These services may process information necessary to provide their respective functions.

Where third-party services are used, their own privacy policies and terms may also apply.

We take reasonable administrative and technical measures to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Providing counselling services
• Managing appointments and communications
• Maintaining appropriate professional records
• Meeting applicable legal, ethical, and professional obligations
• Resolving disputes or protecting our legitimate interests

The period for which information is retained may vary depending on the type and purpose of the information.

Depending on applicable law, you may have rights relating to your personal information, including the ability to:

• Request access to information we hold about you
• Request correction of inaccurate information
• Request deletion where applicable
• Withdraw consent where processing is based on consent
• Ask questions about how your information is being handled

To make a privacy-related request, please contact us using the details provided below.

Soulcare may provide counselling support to children and adolescents where appropriate.

For counselling involving a child or adolescent, appropriate consideration is given to the young person's privacy, safety, developmental needs, and the involvement or consent of a parent or legal guardian where required.

Information relating to children and adolescents is handled with appropriate care and in accordance with applicable professional, ethical, and legal requirements.

Where applicable, parents or legal guardians may be involved in the counselling process while respecting the young person's need for an appropriate level of privacy and a safe therapeutic environment.

The exact nature of parent or guardian involvement may depend on the individual's age, circumstances, safety considerations, and applicable requirements.

Our website may contain links to external websites or services.

Soulcare is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policy of any external website before providing personal information.

This Privacy Policy may be updated from time to time to reflect changes in our services, website practices, or applicable requirements.

Any updated version will be published on this page with a revised Effective Date.